Updated: 3 November 2021
We're quick! When you order by 11am, our team ship your order same day (Mon-Thu) in line with our COVID Safe plan.
Australia Post is experiencing some occasional network delays as they deal with large order volumes, while managing COVID safety.
For the spring and summer season, all orders are sent express with thermal protection so your treats arrive quickly and in the best condition.
Please plan ahead for special events and order early.
FREE EXPRESS SHIPPING on orders $100+
Spend $100 or more for free express shipping in Australia.
To check on shipping costs to your area, use the shipping calculator at check out.
SHIPPING SCHEDULE
Order by 11am we'll ship the same day:
Sydney: Mon - Thu
Other capital cities: Mon - Wed
Other-metro: Mon - Tue
Rural: Mon only
Why don't we ship every day?
By bringing shipping forward to earlier in the week, we're helping protect your chocolate from sitting in a warehouse over the weekend.
In some instances of extreme heat, or public holidays interrupting shipping transits, we might hold your order to the next shipping window.
PROTECTING YOUR CHOCOLATE
We always keep an eye on the weather and consider if your order needs cool shipping materials to protect it.
Simply check out, then we'll review the weather and take care of the rest.
ORDER CUT OFF
Orders received by 11am are typically sent the same business day, subject to the shipping regions below. This helps protect your chocolate from sitting in warm warehouse over the weekend.
In some instances of extreme heat, or public holidays interrupting shipping transits, we may hold your order to the next shipping window.
NEED IT ON A SPECIFIC DATE?
Sydney + 50km only: VIP same day courier service available. A courier will collect your order from us, then drive it to your door within 4 hours.
When reviewing your cart, add a note saying when you want it delivered, then choose 'same day courier' for shipping.
Other locations, or for Australia Post, we're unable to guarantee specific dates. We highly recommend you order early to give the best chance of arriving in time for special occasions.
All parcel services are experiencing record volumes of shipments, resulting in delays.
All delivery windows shown at check out are provided directly by the courier.
Treat Dreams is in the business of creating chocolate and sends deliveries through the shipping company you choose at check out including Australia Post and VIP courier (Zoom2u).
This means we're not in control of how long a parcel takes to arrive with you and operate on the estimates shipping companies provide. While this is true at any time, it's especially true in the midst of a pandemic and record volume shipments.
As a result, shipping delays are not an eligible reason for a refund. Please consider this before buying, especially if you need an item by a particular date. Non arrival by your intended date is not an eligible refund reason.
Thank you for your understanding!
Pick up / Click & Collect is available from our Marrickville factory.
We don't offer drop ins as our factory space doesn't include a retail store or sales assistants. We're chocolatiers and pastry chefs here :) But when you order ahead of time, we'll have your order packed and ready to go!
To protect our team and customers, all collections are by appointment to manage our COVID-Safe Accredited requirements. Please see the details in your confirmation email to let us know when you're coming.
If you have any questions, please contact us.