Free shipping over $75 || Order by 12noon for same day dispatch

COVID + shipping update

Updated 4 January 2021


OPEN FOR THE NEW YEAR

Our team are back from a well earned break and making chocolate magic again.

We continue to produce and ship through COVID, with the safety of our customers and team as our priority. 

 

SHIPPING CHOICES

Orders placed before 12noon as sent same day, and all are sent using temperature controlled shipping materials. Summer is no match for our shipping!

Australia Post: Express Post
Temperature controlled cool shipping. Rates and ETA shown at check out. 

Australia Post: Parcel Post
Temperature controlled cool shipping. Rates and ETA shown at check out.

Couriers: either Couriers Please or Fastway
Temperature controlled cool shipping. Rates and ETA shown at check out.

FREE temperature controlled shipping
For orders $75 and over, through one of the above shipping methods for your parcel / area.


SHIPPING

Order cut off
Orders received by 12noon are dispatched same day, subject to the shipping regions below.

Rates
NEW! Live rates now shown at check out.
Standard orders over $75: FREE

Contactless deliveries
Our couriers (Australia Post, Sendle, CouriersPlease and Fastway) have implemented socially distanced deliveries. Their personal health is important, so please bear this in mind regarding any delays.
No signature needed: couriers will deliver your order and sign for you to limit contact.

Shipping ETAs
Courier services and Australia Post are experiencing record volumes of shipments, resulting in delays.

As this is adding time to deliveries, shipping days and ETAs have been adjusted. 

ETAs v guarantees
Treat Dreams is in the business of creating chocolate and sends deliveries through third parties including Australia Post Express, Sendle, Couriers Please, Fastway and other courier services.

This means we're not in control of how long a parcel takes to arrive with you and operate on the estimates shipping companies provide. While this is true at any time, it's especially true in the midst of a pandemic and record volume shipments.

As a result, shipping delays are not an eligible reason for a refund. Please consider this before buying, especially if you need an item by a particular date. Non arrival by your intended date is not an eligible refund reason.

Thank you for your understanding!

 


QLD

SHIPS

ETA
SEQ: Sunshine Coast, Brisbane and Gold Coast Mon - Tue 1 - 3 days
Non SEQ Mon 3 - 5 days

NSW

SHIPS

ETA
Sydney Mon - Thu 1 - 3 days
Greater Sydney incl. Newcastle and Wollongong Mon - Wed 2 - 4 days
Regional incl. Blue Mountains Mon - Tue 3 - 5 days

ACT

SHIPS

ETA
Canberra Mon - Wed 1 - 3 days
Regional Mon - Tue 2 - 4 days

VIC

SHIPS

ETA
Melbourne Mon - Wed 1 - 3 days
Regional Mon 3 - 5 days

SA

SHIPS

ETA
Adelaide Mon - Tue 1 - 3 days
Regional Mon 3 - 5 days

TAS

SHIPS

ETA
Hobart Mon - Tue 2 - 3 days
Regional Mon 4 - 5 days

WA

SHIPS

ETA
Perth Mon 3 - 5 days
Regional Mon 4 - 5 days

NT

SHIPS

ETA
Darwin Mon 3 - 4 days
Regional Mon 4 - 5 days

 

 

CLICK + COLLECT

Pick up
Click & Collect is available from our Rozelle location.

We don't offer drop ins as our factory space doesn't include a retail store or sales assistants. We're chocolatiers and pastry chefs here :) But when you order ahead of time, we'll have your order packed and ready to go!

To protect our team and customers, all collections are by appointment to manage our COVID-Safe Accredited requirements. Please see the details in your confirmation email to let us know when you're coming.


OTHER

Incoming deliveries
To protect our team, all deliveries are quarantined and disinfected before opening and use.

Classes
We have cancelled all in person classes indefinitely for COVID safety reasons.
Due to distancing requirements, we can't to give the quality education needed, while maintaining 1.5 meters. In addition, introducing groups of people who aren't in family bubbles in a room at once for several hours, introduces a great degree of risk for all involved.

Safety precautions taken onsite
As a food business, we've always been in the business of managing hygiene and safety. The steps we take to manage COVID-19 requirements reflect this strong basis, with some extra rigour and frequency added to certain steps.

On arrival our team:

Throughout the day our team:

Questions
If you have any questions, please contact us.

Please join us in reducing the spread. Wash your hands regularly, maintain distance, lock down when needed and stay safe!