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COVID-19 + shipping update

Updated 17 September 2020


OPEN FOR BUSINESS

We continue to produce and ship through COVID-19, with the safety of our customers and team as our priority. 


SHIPPING

Order cut off
Orders received by 12noon are dispatched same day, subject to the shipping regions below.

Contactless deliveries
Our couriers (Sendle, CouriersPlease, Fastway and Australia Post) have implemented socially distanced deliveries. Their personal health is important, so please bear this in mind regarding any delays.
No signature needed: couriers will deliver your order and sign for you to limit contact.

Shipping ETAs
Courier services and Australia Post are experiencing record volumes of shipments, resulting in delays. While the delays are the greatest in Victoria, we're seeing some delays in other locations as well.

As this is adding time to deliveries, shipping days and ETAs have been adjusted. 

ETAs v guarantees
Treat Dreams is in the business of creating chocolate and sends deliveries through third parties including Couriers Please, Fastway, Australia Post and other courier services.

This means we are not in control of how long a parcel takes to arrive with you and operate on the estimates shipping companies provide. While this is true at any time, it's especially in the midst of a pandemic and record volume shipments.

As a result, shipping delays are not an eligible reason for a refund. Please consider this before buying, especially if you need an item by a particular date. Non arrival by your intended date is not an eligible refund reason.

 


QLD

SHIPS

ETA
SEQ: Sunshine Coast, Brisbane and Gold Coast Mon - Tue 3 - 4 days
Non SEQ Mon 4 - 5 days

NSW

SHIPS

ETA
Sydney Mon - Thu 1 - 2 days
Greater Sydney incl. Newcastle and Wollongong Mon - Wed 2 - 3 days
Regional incl. Blue Mountains Mon - Tue 3 - 4 days

ACT

SHIPS

ETA
Canberra Mon - Wed 2 - 3 days
Regional Mon - Tue 3 - 4 days

VIC

SHIPS

ETA
Melbourne Mon - Tue 3 - 4 days
Regional Mon 4 - 5 days

SA

SHIPS

ETA
Adelaide Mon - Tue 3 - 4 days
Regional Mon 4 - 5 days

TAS

SHIPS

ETA
All areas Mon 4 - 5 days

WA

SHIPS

ETA
All areas Mon 4 - 5 days

NT

SHIPS

ETA
All areas Mon 4 - 5 days

 

 

CLICK + COLLECT

Pick up
Click & Collect is available from our Rozelle location.

To protect our team and customers, all collections are by appointment to manage our COVID-Safe Accredited requirements. Please see the details in your confirmation email to let us know when you're coming.


OTHER

Incoming deliveries
To protect our team, all deliveries are quarantined and disinfected before opening and use.

Classes
We have cancelled all in person classes indefinitely for COVID safety reasons.
Due to distancing requirements, we can't to give the quality education needed, while maintaining 1.5 meters. In addition, introducing groups of people who aren't in family bubbles in a room at once for several hours, introduces a great degree of risk for all involved.

Safety precautions taken onsite
As a food business, we've always been in the business of managing hygiene and safety. The steps we take to manage COVID-19 requirements reflect this strong basis, with some extra rigour and frequency added to certain steps.

On arrival our team:

Throughout the day our team:

Questions
If you have any questions, please contact us.

Please join us in reducing the spread. Wash your hands regularly, maintain distance, lock down when needed and stay safe!