Updated 4 August 2020
Open for business
We continue to produce and ship as normal through COVID-19, with the safety of our customers and team as our priority.
Online orders and shipments
Orders received by 12noon are dispatched same day. Orders generally take 1-2 days to be received, with the exception of Victoria.
*Shipping delays - Victoria*
Our courier is currently reporting (understandable) delays for Melbourne and greater Victoria due to lock down restrictions. As this could add 1-2 days to your delivery, shipments for Victoria will be sent Monday, Tuesday and Wednesday only. This helps avoid chocolate puddles from boxes sitting in warehouses over the weekend.
Our couriers have implemented social distancing deliveries. This means they'll deliver your order and sign for you in your presence to limit contact. Again their focus is on the health and safety of their team and keeping operational so bear this in mind. Thanks in advance.
Click & Collect is available from our Rozelle location. To protect our team and customers, all collections are by appointment to manage our COVID-Safe Accredited requirements. Please see the details in your confirmation email to let us know when you're coming.
To protect our team, all deliveries are quarantined and disinfected before opening and use.
All in person classes are currently on hold. Due to distancing requirements, we're unable to give the quality education needed, while maintaining 1.5 meters. In addition, introducing groups of people who aren't in family bubbles in a room at once for several hours, introduces a great degree of risk for all involved.
Safety precautions taken onsite
As a food business, we've always been in the business of managing hygiene and safety. The steps we take to manage COVID-19 requirements reflect this strong basis, with some extra rigour and frequency added to certain steps.
On arrival our team:
Throughout the day our team:
If you have any questions, please contact us.
Please join us in reducing the spread. Wash your hands regularly, maintain distance, lock down when needed and stay safe!
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